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officetronics is a fraud and a scam!
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Jul 29, 2008 officetronics complaint by Gndfjk |
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Everything about my experience with officetronics after the initial hello and exchange of pleasantries was absolutely unsatisfactory the girl named Lisa was the rudest of all . I should have heeded the early warnings, but I let my impulsive desire guide me instead. I was in a hurry to own a printer, but my purchase from officetronics ended up costing me several months in the end. Nobody could answer questions about the printer I wanted. They told me they couldn't answer "technical" questions. I asked what operating system this supports. That's not technical. That's like asking whether the car you want has 2 doors or four, or what size engine it has.
When the printer arrived, it didn't work, and part of the equipment was not as advertised it looked used. I'm not smart enough to know what the scam was, but I am convinced that they sold me a printer that they knew was broken. Because of the time involved and the possibility of additional damage during shipment, I requested to be allowed to have the printer repaired locally by a licensed HP Shop, but officetronics refused. I had this shop diagnose the printer anyway, because my dealings with officetronics and the very restrictive language of their written warranty made me feel it necessary to have independent documentation of the problem. I was very afraid that they would attempt to blame me for the problem and void the warranty. That cost me $45 that will never be reimbursed.
Honestly, I was afraid to even tell officetronics that I had been to the HP store, again, because I was afraid they might attempt to somehow use that as reason to void the warranty. When a company that is a thousand miles away has your cash in their pocket and all you have is a broken piece of crap and a warranty which they wrote, you realize how powerless you are.
During my attempts to resolve the issue, several of my phone calls went unanswered, and I later learned that the company routinely closes early whenever they want. This served to further delay resolution of the matter for more than a week, at least, because they are also closed on weekends.
Finally, when I realized that my only hope was to ship the printer back to them and pray, they couldn’t resist sticking me one more time. Even though they promised a speedy return of my money, it took them more than a 4 weeks to even begin to look at the printerr once they had it, then several more days to complete their exam, and even more days to write and mail my refund. This, in spite of the fact that I told them exactly what was wrong with the printer. And to stick it to me even harder I was charged all the shipping costs and a hefty 20% restock fee.
By contrast, my local shop had an answer for me in about 4 hours, even though they are quite busy and I brought the printer to them completely unannounced. Some people do understand the value of good customer service.
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1. Written by Jeff, on 29-07-2008 20:00
I bought some printeres from them and found out I had no warranty from Officetronics. Wasn't a pleasant experience considering my printer failed after 11 months of use.
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